• A Valid License requires a Certificate of Authenticity or a blanket manufacturer (OEM) license - if you don't have a Certificate of Authenticity, you don't have a valid license UNLESS it is licensed through a manufacturer - if you believe you paid for a license, and don't have a Certificate of Authenticity, please contact the listed company in the Contact Information provided in the IMG License Manager - see the "Licensing Information" Icon in the Program Group. (NOTE: For certain licenses, IMG may not be able to assist you directly).
• What does a Certificate of Authenticity look like?
• To verify the license, run the "Licensing Information" Icon in the Program Group - it will say "This is a Licensed and registered Version..." if properly licensed. If you are asked to enter License Key & Serial # information, then the product is not properly licensed. Refer to the Contact Information for manufacturer contact information.
• If the software was provided on a system, but is not licensed, you should contact the vendor / manufacturer for further information. Some bundle (provide license with equipment), some offer (can license on request), and others simply include a demo version. Please note that just because you find IMG software does not necessarily mean that it is licensed for your use.

Original ID: IL800270

• A major system change, or moving to a different system requires a license transfer.
• Three items are required:
• 1. Serial # (from original Certificate of Authenticity)
• 2. License Key (from original Certificate of Authenticity)
• 3. System ID (from IMG License Manager on New System)
• Important Notes:
• If you have transferred the license before, you MUST use the most recent serial # / license key pair! Once a license has been transferred, the serial #/license key used to transfer will no longer be allowed for future transfers. Be sure to safely record your most recent license information.
• A hard disk re-format, or Operating System Upgrade / Re-install will generally cause the System ID to change. After these changes, re-install the IMG software and refer to the IMG License Manager to obtain the New System's System ID
• The software must be installed from the original media / original download
• To obtain the New System's System ID, run the IMG License Manager ("Licensing Information" icon)
• The software MUST be the same product / same version as the original license.
• Click here to Transfer a License. Be sure to have the 3 items indicated above.
• If you have copied (or restored from backup), it may be helpful to "reset" the license. For versions prior to 1.78, you can delete the license file (LICENSE.LIC) (use Windows Explorer, go into the Installation Directory, find the file LICENSE.LIC, then delete it), then run the License Manager twice, e.g. Start Menu | Programs | [Product] | Licensing Information - click Register later the first time (which will create an empty LICENSE.LIC file), then obtain the System ID the SECOND time you run the License Manager, and use this to perform the transfer. In the 1.78, there is an option to delete the LICENSE.LIC file from the Web License portion (within the License Manager).
• Other Notes:
• The License Manager updates the file LICENSE.LIC in the installation folder. In general, you want to be an Administrator (or privileged user) that can write to this file. Additionally, this file cannot be Read-Only (which can happen if it is copied or moved from a CD).
• There have been issues where the LICENSE.LIC file is corrupt, or if edited manually, it is saved as Unicode (it must be ANSI / single byte characters). The options are to do a re-install, or delete the file & recreate it by running the License Manager (you must run the License Manager twice for software released prior to 2007).

Original ID: IL800271

Please check the following:

• Certificate of Authenticity's must be used with the CD they were delivered with - if you are trying to license a downloaded version, or a different version number, the license will not be accepted. Contact IMG Customer Service to help resolve the situation.
• Certificate of Authenticity's must be used with the CD they were delivered with - if you have multiple CD's, you may need to match the Certificate's with the CD - contact IMG Customer Service to help resolve the situation.
• For version tracking, IMG does include a date with many licenses - if the date embedded in the license file has passed, the licensing step will fail. This is not a major limitation, since the system date can be set back to a date that is valid, the software can be licensed, and the date can be reset to the current date. Once licensed, the license will be valid as long as the hard drive is not reformatted, or Windows is not re-installed. To see if this is the case, you can open the LICENSE.LIC in a text editor (e.g. Notepad) - the FEATURE INSTALL line will have a date (e.g. 16-Jan-2005). If this date has passed, then you will want to set your system date to a date prior to this date, install/license the software, then reset your date to the current date.

Original ID: IL800272

Here are some items that have occurred that may help you resolve this issue...

• The license is actually valid, but the license manager was already running unbeknownst to you. Restart your system & run Licensing Information directly (without running the product).
• You did not copy the entire license information correctly. Between the ( =====…=====) lines actually means all the information between the 2 lines, including carriage returns (i.e. blank lines) If you end the license file prematurely by not including any trailing carriage returns (i.e. the trailing blank lines), the verification will fail.
• You saved the file directly to the LICENSE.LIC file, but it is in Unicode format (rather than ANSI). From Notepad, try a File | Save As… and verify the encoding is ANSI.
• You have extensions hidden, and you saved the file as a .txt file, so even though you see LICENSE.LIC, the file is named LICENSE.LIC.txt, and this (no matter what you actually see) is not actually a file named LICENSE.LIC (which is what the IMG License Manager is looking for). Refer to the Command prompt (Run | CMD) or turn off the "hide extensions of known types" in Folder Options.
• The product and/or version is not an exact match. It must be to license.

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